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FAQ
- Can I change the shipping address for my order?
- I just placed an order, when will it be shipped?
We try our best to ship items as fast as we can. Please allow 1-3 days production time for your order to ship out, average shipping times are 7-15 days.
Tracking numbers will be updated 1-3 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at support@myvcloo.com.
- Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it is shipped out.
- Why is my order unfulfilled?
No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!
- My package says delivered, but I didn’t receive it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
If you do not receive your order in a couple days, please email us at support@myvcloo.com with your order number and tracking information so that we may assist you further! :)
